Return & Refund Policy

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item is unused, unworn, and in the same condition as received

  • All original tags, accessories, and packaging are included

  • Proof of purchase or order confirmation is provided

Items returned without prior authorization will not be accepted.

How to Start a Return

To request a return, please contact us at help@solsxcvs.com
If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send items back without first contacting our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale, Clearance, or Promotional

  • Items showing signs of use or wear

  • Items missing original packaging, tags, or accessories (unless due to our error)

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method.

Refund processing typically takes up to 10 business days after the returned item is received and approved. The timing of funds appearing in your account may vary depending on your payment provider.

Refund Conditions

  • Items must be returned in their original condition and packaging

  • For returns not related to product defects or quality issues, return shipping costs may be the responsibility of the customer

  • Refund requests submitted after the 30-day return window will not be accepted

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: help@solsxcvs.com
Phone: +1 272 256 9329
Business Address: 2556 Dr. William Finlayson St, Milwaukee, WI 53212, United States